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Data/Information Anlyst III
Location: Chicago, IL
Job #: 12770
Category: Information Technology
This role is involved in every aspect of the Service Asset and Configuration management processes including SACM data analysis, metrics creation, auditing, quality reviews and technical administration and support of the SACM toolset.

A fully qualified candidate will have:
Strong analytical skills
Experience with troubleshooting issues and “thinking outside of the box”
Ability to work with associates at all levels, and influencing individuals several levels up where necessary
As a subject matter expert, must be able to independently identify tasks to be completed and aggressively accomplish them
Ability to work autonomously and with a diverse team.
Strong communication (written and verbal), interpersonal and potential leadership abilities
Strong time management, results focused, and problem solving skills
Ability to articulate technical information in laymen’s terms

Responsibilities:
Support Asset Manager development and integration activities
Supports Software License compliance management
Develop and maintain ConnectIT scripts for Asset Manager application 
Coordinate with IPS for Asset Manager jobs execution and incident resolution
Support DDMi Agent deployment, troubleshooting, metrics and reporting
Develop scheduled and ad-hoc reports for Asset Manager and DDMi 
Audit reports and verify that the results being reported are correct
Assist in monitoring and assessing process metrics, KPIs, and process improvements
Support SACM Managers in all other day to day activities
 
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